It's crucial to inspect your order upon reception. If you notice any damage or receive the wrong item, it's important to contact us immediately. This prompt action allows us to swiftly evaluate the issue and make it right for you.
If the package is damaged, you must notify us within 24 hours. Carrier insurance requires photographs of the actual damaged packaging to file a claim.
If you are dissatisfied with your painting, you can return it within seven (7) business days. Please package the painting in the same meticulous manner as when it arrived (you may reuse the packaging). I will promptly provide you with my mailing address for the return. Please note that all shipping charges, including return shipping fees, are the customer's responsibility.
Once we receive the painting in perfect condition, we can proceed with a refund (less shipping charges).
It's important to note that there are no refunds or exchanges on commissions; these sales are final. During the piece's development, we provide many opportunities for you to make changes, ensuring your satisfaction with the final product.
If you have questions about this returns policy, please contact cliffpowell@cliffpowell.com
DOMESTIC ORDERS (Continental U.S.)
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Free personal delivery in Palm Beach County, FL. Appointments for local delivery are scheduled via email.
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Stretched Canvas orders usually ship within 3-5 business days via FedEx, UPS or USPS.
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See shipping rates for Continental U.S., which are listed on the shipping page.
INTERNATIONAL ORDERS
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Please email us for a shipping quote.
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All taxes, duties, and brokerage fees for international shipping are the collector's responsibility.
REFUSED ORDERS
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If the package is refused, your refund amount will be calculated as the total of your order minus shipping costs and a 25% restocking fee. Your refund will only be processed once the package arrives at our facility and is evaluated for damages.
